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She's happiest when she can help people do more of what they love. She likes telling stories, meeting new people, and being a word nerd.","katie-sawyer","_content_types/authors/katie-sawyer",null,-380,[],false,11461645,"ad246271-b664-4bef-b1f9-94778e53c6c6","2020-06-22T07:52:08.320Z","default",[],true,[59],{"_uid":60,"content":61,"component":356},"c4470044-dfc5-4785-833a-a346d63b3ba9",{"type":62,"content":63},"doc",[64,70,74,78,85,89,93,147,152,156,160,192,197,209,213,245,250,254,258,262,294,299,303,307,339,344],{"type":65,"content":66},"paragraph",[67],{"text":68,"type":69},"For decades, your care home has provided superior support and quality of life services to the sick and elderly. Your staff work as a family unit, looking after one another as they did with their patients. ","text",{"type":65,"content":71},[72],{"text":73,"type":69},"But a global pandemic combined with already strained funding issues brought a series of unwelcome challenges to the home care industry. Your staff are leaving their tenured jobs for higher-paying positions, your job openings remain unfilled, and your funding was decreased. ",{"type":65,"content":75},[76],{"text":77,"type":69},"The care home industry, while strained, will recover. You, your team, and your patients are all resilient. Read on to discover five tips to increase staff retention at your care home to ease some of that anxiety.",{"type":79,"attrs":80,"content":82},"heading",{"level":81},2,[83],{"text":84,"type":69},"1. Embrace flexibility and technology ",{"type":65,"content":86},[87],{"text":88,"type":69},"Your caregivers already feel the pressure. They’re scheduled without any say with their time preference or working style. And they’re thinking about leaving for a better-paying job.",{"type":65,"content":90},[91],{"text":92,"type":69},"To help ease the stress, give your employees some freedom and flexibility. The most competitive care homes empower their workers to customise their schedules. Embrace technologies that take the manual fuss out of basic processes so your team can focus on providing quality care. ",{"type":94,"content":95},"bullet_list",[96,119,129],{"type":97,"content":98},"list_item",[99],{"type":65,"content":100},[101,106,108,117],{"text":102,"type":69,"marks":103},"Make it mobile.",[104],{"type":105},"bold",{"text":107,"type":69}," Use an ",{"text":109,"type":69,"marks":110},"app-based scheduling tool",[111],{"type":112,"attrs":113},"link",{"href":114,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/mobile","_blank","url",{"text":118,"type":69}," so your team can manage their working lives from their personal device. ",{"type":97,"content":120},[121],{"type":65,"content":122},[123,127],{"text":124,"type":69,"marks":125},"Empower staff. ",[126],{"type":105},{"text":128,"type":69},"Enable staff to swap shifts with their colleagues, electronically and on the go. This will relieve them from the pressure of calling out if they’re sick or need to reschedule. ",{"type":97,"content":130},[131],{"type":65,"content":132},[133,137,139,145],{"text":134,"type":69,"marks":135},"Invest in automation.",[136],{"type":105},{"text":138,"type":69}," Allow employees to submit timesheets ",{"text":140,"type":69,"marks":141},"automatically",[142],{"type":112,"attrs":143},{"href":144,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/features/time-and-attendance",{"text":146,"type":69}," and go paperless. That way, you’ll ensure that timesheets are always received on time and your staff gets paid on time. ",{"type":79,"attrs":148,"content":149},{"level":81},[150],{"text":151,"type":69},"2. Attract the right people ",{"type":65,"content":153},[154],{"text":155,"type":69},"The UK faces unique challenges with hiring from foreign countries. The UK’s post-Brexit system, effective since January 2021, would not have allowed a majority of non-British care workers to find a job. Instead of relying on agency support, look to hire full-time, domestic staff.",{"type":65,"content":157},[158],{"text":159,"type":69},"When open roles outnumber job-seeking applicants, business owners must step up to market themselves. Do you have cultural values and positive stories to share? Job seekers are attracted to their employers’ vision.",{"type":94,"content":161},[162,172,182],{"type":97,"content":163},[164],{"type":65,"content":165},[166,170],{"text":167,"type":69,"marks":168},"Display your values, history, and differentiators.",[169],{"type":105},{"text":171,"type":69}," Make sure that when candidates view your site, they know exactly who you are. ",{"type":97,"content":173},[174],{"type":65,"content":175},[176,180],{"text":177,"type":69,"marks":178},"Build an internal network.",[179],{"type":105},{"text":181,"type":69}," Referrals can be a cheap way for you to build your qualified candidate pool. Offer bonuses when your employees refer new staff and you can save money on recruiting agencies. ",{"type":97,"content":183},[184],{"type":65,"content":185},[186,190],{"text":187,"type":69,"marks":188},"Share the love you receive.",[189],{"type":105},{"text":191,"type":69}," If patients leave you a glowing testimonial, make it public by putting it on your website. ",{"type":79,"attrs":193,"content":194},{"level":81},[195],{"text":196,"type":69},"3. Invest in training and development ",{"type":65,"content":198},[199,201,207],{"text":200,"type":69},"Your employees want to work for a care home where they feel they have a future. Consider offering ",{"text":202,"type":69,"marks":203},"training opportunities",[204],{"type":112,"attrs":205},{"href":206,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/blog/tips-to-help-your-staff-learn-and-grow",{"text":208,"type":69}," like seminars and workshops, or reimbursing employees for additional classes. Your caregivers are less likely to leave when they can see you investing in their career. ",{"type":65,"content":210},[211],{"text":212,"type":69},"Here are a few other ideas to help you invest in the right professional development opportunities.",{"type":94,"content":214},[215,225,235],{"type":97,"content":216},[217],{"type":65,"content":218},[219,223],{"text":220,"type":69,"marks":221},"Provide your employees with an education stipend.",[222],{"type":105},{"text":224,"type":69}," Even a small amount towards continuing education can boost the morale and quality of your staff. ",{"type":97,"content":226},[227],{"type":65,"content":228},[229,233],{"text":230,"type":69,"marks":231},"Reward learning.",[232],{"type":105},{"text":234,"type":69}," Once you provide opportunities for your staff to continue their learning and development, recognize carers to take steps to boost their learnings. And encourages others to participate as well.",{"type":97,"content":236},[237],{"type":65,"content":238},[239,243],{"text":240,"type":69,"marks":241},"Keep training records in a central location.",[242],{"type":105},{"text":244,"type":69}," The Care Quality Commission (CQC) requires that your employees’ training and learning be regularly reviewed, with staff supervised where appropriate. To make tracking easier, store all your training records in one place. ",{"type":79,"attrs":246,"content":247},{"level":81},[248],{"text":249,"type":69},"4. Show appreciation ",{"type":65,"content":251},[252],{"text":253,"type":69},"Carers are passionate about providing quality care for their residents. From doling out the right medication to leading an art class to managing questions from families, your staff have a lot going on.",{"type":65,"content":255},[256],{"text":257,"type":69},"As managers and owners, are you showing appreciation for the work they do? ",{"type":65,"content":259},[260],{"text":261,"type":69},"During the pandemic, people showed greater appreciation to essential workers everywhere. Retain your talent by showing them you care in a few meaningful ways. ",{"type":94,"content":263},[264,274,284],{"type":97,"content":265},[266],{"type":65,"content":267},[268,272],{"text":269,"type":69,"marks":270},"Make it tangible.",[271],{"type":105},{"text":273,"type":69}," Whether you decide on a gift certificate or a donation to a charity, give your employee a unique gift to show your appreciation of their hard work.",{"type":97,"content":275},[276],{"type":65,"content":277},[278,282],{"text":279,"type":69,"marks":280},"Create an employee of the month program.",[281],{"type":105},{"text":283,"type":69}," Highlight employees who go above and beyond by showcasing their wins in a monthly meeting or newsletter.",{"type":97,"content":285},[286],{"type":65,"content":287},[288,292],{"text":289,"type":69,"marks":290},"Collect peer recognition and share it with your positive feedback.",[291],{"type":105},{"text":293,"type":69}," Your staff will love knowing that their team values their contributions. ",{"type":79,"attrs":295,"content":296},{"level":81},[297],{"text":298,"type":69},"5. Prioritise mental health",{"type":65,"content":300},[301],{"text":302,"type":69},"Create a culture where your staff can express their feelings, opinions, and frustrations. A healthy team culture allows people to speak their mind and encourages dialogue. ",{"type":65,"content":304},[305],{"text":306,"type":69},"Health and safety, especially in a care home environment, need to go the extra mile. Make sure that employees are taking time off to reset. By paying attention to mental health as a factor for wellness, you can ensure that your employees are compelled to stick around. ",{"type":94,"content":308},[309,319,329],{"type":97,"content":310},[311],{"type":65,"content":312},[313,317],{"text":314,"type":69,"marks":315},"See something, say something.",[316],{"type":105},{"text":318,"type":69}," If you notice that one of your staff is feeling down, pull them aside and check-in.",{"type":97,"content":320},[321],{"type":65,"content":322},[323,327],{"text":324,"type":69,"marks":325},"Embed your mission",[326],{"type":105},{"text":328,"type":69},". Assess your policies to ensure that they are adequately supporting your employees. Are there open-door policies and open channels for upward feedback?",{"type":97,"content":330},[331],{"type":65,"content":332},[333,337],{"text":334,"type":69,"marks":335},"Encourage work-life balance. ",[336],{"type":105},{"text":338,"type":69},"Beating the pandemic, or any anxious period for a company is a team effort. 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Download ",{"text":349,"type":69,"marks":350},"Taking Care of Business: Tackling the Trends Driving Up Care Home Costs",[351],{"type":112,"attrs":352},{"href":353,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/emea-taking-care-of-business2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_emea_all_all_staff retention_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":355,"type":69}," to learn more ways you can get ahead.","cms-blog-richtext","blog-post","2021-03-01 00:00",{"_uid":360,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":361,"imageName":362,"imageS3Key":363,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":365,"imageOriginalUrl":366,"sourceImageWidth":361,"sourceImageHeight":367},"a357fe4e-e120-4642-aeba-3a95736b9c4f",1200,"care-home-retention-thumb.jpg","f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg","600","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg","//a.storyblok.com/f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg",630,[369],{"name":370,"created_at":371,"published_at":372,"updated_at":373,"id":374,"uuid":375,"content":376,"slug":388,"full_slug":389,"sort_by_date":48,"position":390,"tag_list":391,"is_startpage":51,"parent_id":392,"meta_data":48,"group_id":393,"first_published_at":394,"release_id":48,"lang":55,"path":48,"alternates":395,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Article","2020-05-27T00:12:38.525Z","2022-04-21T00:47:46.561Z","2022-04-21T00:47:46.584Z",12174506,"eebc545a-310f-42c0-a488-2fa93c9e0756",{"_uid":377,"icon":378,"link":382,"name":385,"subline":386,"headline":385,"component":387},"2748a594-cc6f-4c66-8d86-f4696737e8d7",{"_uid":379,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":380,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":381,"desktopWidth":381,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"4b487a44-082b-4acd-97b6-900e66b62b19",36,"18",{"id":35,"url":35,"anchor":35,"linktype":383,"fieldtype":384,"cached_url":35},"story","multilink","Articles","Learn everything you need to know about streamlining business growth, staff support, and more","tags","article","_content_types/tags/types/article",-30,[],12008165,"7f931f16-1cd1-42a9-a9fd-6f5a170cd1e7","2020-07-11T12:44:21.449Z",[],[397,420,421,422,444],{"name":398,"created_at":399,"published_at":400,"updated_at":401,"id":402,"uuid":403,"content":404,"slug":412,"full_slug":413,"sort_by_date":48,"position":414,"tag_list":415,"is_startpage":51,"parent_id":416,"meta_data":48,"group_id":417,"first_published_at":418,"release_id":48,"lang":55,"path":48,"alternates":419,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Scheduling","2020-06-17T03:09:02.781Z","2022-04-21T01:09:13.454Z","2022-04-21T01:09:13.482Z",13590489,"48e977db-fa48-410c-a8f1-a78122a846fc",{"_uid":405,"icon":406,"link":408,"name":398,"subline":411,"headline":398,"component":387},"bb0453e9-f877-407d-a2f0-06539e800a8b",{"_uid":407,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":380,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":381,"desktopWidth":381,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"793caad7-057d-4973-9ce1-93750ef089c9",{"id":409,"url":35,"linktype":383,"fieldtype":384,"cached_url":410},"4116a0f3-bfad-46ad-99b8-85d6a1d7a268","us/features/scheduling-software","Ensure your team — and your business scheduling success. 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",{"type":65,"content":508},[509],{"text":510,"type":69},"In a year that was full of struggles, pressures, and uncertainty, a focus on people helped get them through. And according to them, being a people-first business is incredibly important to succeed in 2021.",{"type":65,"content":512},[513],{"text":514,"type":69},"Read on to find out why.",{"type":79,"attrs":516,"content":517},{"level":81},[518],{"text":519,"type":69},"2020 caused many challenges and uncertainties for shift workers. What’s one thing your team did to address that? ",{"type":65,"content":521},[522],{"text":523,"type":69},"\"We’ve made it a point to increase our communication so that our staff and volunteers have guidance and transparency so they don't feel like they’re being left in the dark. We don’t want to cause any unnecessary stress. A lot of our professional lifeguards already had a huge amount of anxiety around the loss of other employment.",{"type":65,"content":525},[526],{"text":527,"type":69},"Whenever possible, we keep communication channels open so that they felt like they knew what was happening. They knew how to deal with the situations that they were in and had some clear guidelines on how they should be responding and how they should be operating.\"",{"type":65,"content":529},[530],{"text":531,"type":69},"Patria Harris, Operations Manager, Australian Lifeguard Service",{"type":79,"attrs":533,"content":534},{"level":81},[535],{"text":536,"type":69},"There’s been a lot of talk about investing in employees’ mental health. What does that mean and how can businesses work to better staff mental health?",{"type":65,"content":538},[539],{"text":540,"type":69},"\"One thing that I hope we hold on to from our COVID-19 year is this understanding of the importance of mental health in the workplace. If we want to be a successful business and we want to be a good business and we want to be both successful and on the right side of history, not only do we need to manage people well, and not only do we need to communicate with the world, but we need to take care of them perhaps better than we have done in the past and take responsibility for that.",{"type":65,"content":542},[543],{"text":544,"type":69},"So I think there's there's some stuff that we adapt to. We focus on the importance of communication and the importance of taking care of people as a community of human beings with all of the mental health and human health challenges that come from work and from home. That’s not going away.\"",{"type":65,"content":546},[547],{"text":548,"type":69},"Matt Jones, Co-Founder & Brand Director, Four Pillars Gin",{"type":79,"attrs":550,"content":551},{"level":81},[552],{"text":553,"type":69},"How can businesses and community leaders use empathy to navigate tough decisions around job security? ",{"type":65,"content":555},[556],{"text":557,"type":69},"\"My mom was a shift worker and that meant some uncertainty growing up. So I always think about how I would want someone to treat my mom. I use that as my benchmark for how we treat everybody — how we talk to every staff member and how we apply that to our customers.",{"type":65,"content":559},[560],{"text":561,"type":69},"I remember that first day that we shut down the restaurant for COVID lockdown. I got all our staff together, casuals, full-time employees, everybody. And I cried. It was a tough decision to shut down our restaurant. And it was a commercial decision. It had to be done with the government. It had to be done. But it doesn’t mean that we don’t show our emotions and show them that we actually care.\"",{"type":65,"content":563},[564],{"text":565,"type":69},"Shaun Christie-David, Founder at Colombo Social",{"type":79,"attrs":567,"content":568},{"level":81},[569],{"text":570,"type":69},"How can we nurture career paths for shift workers in such uncertain times?",{"type":65,"content":572},[573],{"text":574,"type":69},"\"The first is moving away from the thinking that vocations are considered lesser than, let's say, bachelor's degrees or master's degrees. We need to accept that there are many pathways that lead to a career. ",{"type":65,"content":576},[577],{"text":578,"type":69},"We always say cheffing is a profession. You have to practice chopping your whole life, just like someone else practices law or medicine or accounting. It takes a lifetime to become a good chef. It takes a lifetime to become a totality manager or a sommelier or an event planner.\"",{"type":65,"content":580},[581],{"text":582,"type":69},"Wes Lambert, CEO, Restaurant and Catering Association",{"type":79,"attrs":584,"content":585},{"level":81},[586],{"text":587,"type":69},"The future of the hourly workforce",{"type":65,"content":589},[590],{"text":591,"type":69},"COVID-19 drastically changed the hourly workforce in 2020, and issues including career development, unemployment, and recognition continue to impact shift workers’ views in 2021.",{"type":65,"content":593},[594,596,602],{"text":595,"type":69},"Check out this ",{"text":597,"type":69,"marks":598},"on-demand webinar",[599],{"type":112,"attrs":600},{"href":601,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/apac-shiftwork-roundtable2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_apac_all_all_roundtable blog_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":603,"type":69}," to learn more 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For most employees, sticking around is worth it if they have the opportunity to grow.",{"type":65,"content":1056},[1057],{"text":1058,"type":69},"To retain your talent and build stronger teams, consider how you’re helping your employees advance. ",{"type":65,"content":1060},[1061,1063,1069],{"text":1062,"type":69},"According to a recent survey of more than 1,400 shift workers, ",{"text":1064,"type":69,"marks":1065},"91% of shift workers",[1066],{"type":112,"attrs":1067},{"href":1068,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/ww-202021-state-of-shift-work-report2020",{"text":1070,"type":69}," think developing a career path is important. Personal development strategies for hourly workers don't have to be overly complicated. Read on and discover six tips to help your staff learn and grow so you can enjoy the benefit of happy, fulfilled employees.",{"type":79,"attrs":1072,"content":1073},{"level":81},[1074],{"text":1075,"type":69},"1. 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",{"type":65,"content":1110},[1111],{"text":1112,"type":69},"What if your restaurant server has demonstrated top performance for the past two years, but hasn’t been vocal about trying new roles? Send your entire team through a leadership training workshop, and you might be surprised when they rise to the occasion. When everyone is always busy, your employees just need the proper space to try new things. ",{"type":79,"attrs":1114,"content":1115},{"level":81},[1116],{"text":1117,"type":69},"3. Host educational opportunities ",{"type":65,"content":1119},[1120],{"text":1121,"type":69},"Educational events are a win-win. They enable team bonding and everyone learns something new. Your employees will appreciate unique experiences that expose them to your industry. ",{"type":65,"content":1123},[1124,1126,1132],{"text":1125,"type":69},"At your bar, allow everyone to participate in the cocktail-making class, even if they aren't bartenders. 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Keep your barista engaged by letting them take these projects on if they wish.",{"type":65,"content":1157},[1158],{"text":1159,"type":69},"By allowing your staff to express and explore their personal interests, you’ll have multi-faceted people with a vested interest in your business. They’ll feel more valued if they can go beyond their job description and contribute to the team’s success.",{"type":79,"attrs":1161,"content":1162},{"level":81},[1163],{"text":1164,"type":69},"6. Foster flexibility ",{"type":65,"content":1166},[1167,1169,1175],{"text":1168,"type":69},"Your employees will feel more empowered to grow if they can control their schedules. If they’re attending school part-time, can they make sudden changes to their shift with ease? Does their schedule support their commitments outside of work? A ",{"text":1170,"type":69,"marks":1171},"flexible scheduling tool",[1172],{"type":112,"attrs":1173},{"href":1174,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/features/scheduling-software",{"text":1176,"type":69}," will allow you to plan ahead so that your team is always prepared. ",{"type":65,"content":1178},[1179],{"text":1180,"type":69},"With the right scheduling tool, your employees can juggle their commitments and become more successful in their roles. ",{"type":79,"attrs":1182,"content":1183},{"level":81},[1184],{"text":1185,"type":69},"Personal development is happiness at work",{"type":65,"content":1187},[1188,1190,1196],{"text":1189,"type":69},"Most people want lasting and stable careers. Employees, when given the opportunity to leverage their talents and interests, are more satisfied with their work and colleagues. Take pride when you promote your people from within! Invest in ",{"text":1191,"type":69,"marks":1192},"helping your employees advance",[1193],{"type":112,"attrs":1194},{"href":1195,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.apty.io/blog/employee-performance-plan",{"text":1197,"type":69},", and you’ll see the returns through better performance and loyalty.  ",{"type":65,"content":1199},[1200,1202,1208],{"text":1201,"type":69},"Download ",{"text":1203,"type":69,"marks":1204},"How Consumers are Creating Seismic Shifts in the Shift Work Industry",[1205],{"type":112,"attrs":1206},{"href":1207,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_learn and grow_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":1209,"type":69}," for insights into what consumers are saying about the future of shift work — and learn tips to help increase engagement with these important stakeholders in the new year.",{"type":65,"content":1211},[1212],{"type":1213,"attrs":1214,"marks":1216},"image",{"alt":35,"src":1215,"title":35},"https://a.storyblok.com/f/64010/1351x300/975e0530b8/seismic-shift-visual-cta.png",[1217],{"type":112,"attrs":1218},{"href":1207,"uuid":48,"anchor":48,"target":115,"linktype":116},"2021-02-16 00:00",{"_uid":1221,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":361,"imageName":1222,"imageS3Key":1223,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":1224,"imageOriginalUrl":1225,"sourceImageWidth":361,"sourceImageHeight":367},"17b49d63-a953-4606-849d-af94aa03411e","learn-grow-thumb.png","f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","//a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png",[375],[1228,1229,1230],"237d887c-c023-4d53-908c-07c769ba324a","7d86d911-47d7-44da-9780-f840bef22b24","db63a2bc-5f6b-47a4-87f2-3d859962a5ee",[829,958,1232],"f42f6365-50cd-4ce3-a360-497d791bb0cf",[1234,1235,1236],"e9592588-9391-4068-8224-fe7ca0da558a","febf2d74-f75c-4b9c-8269-f2e2148a278b","59f0acbe-899a-413d-b812-62b94d0816d1",[1238],"c2ae4519-d362-4486-86f1-c896fd2660e9","tips-to-help-your-staff-learn-and-grow","us/blog/tips-to-help-your-staff-learn-and-grow",-65590,[],11229372,"160cfff7-fd29-4446-9902-6e9f0ec0e5fd","2021-02-16T17:43:51.299Z",[1247,1251],{"id":1248,"name":1033,"slug":1239,"published":57,"full_slug":1249,"is_folder":51,"parent_id":1250},38054036,"gb/blog/tips-to-help-your-staff-learn-and-grow",11229371,{"id":1252,"name":1033,"slug":1239,"published":57,"full_slug":1253,"is_folder":51,"parent_id":1254},38054037,"au/blog/tips-to-help-your-staff-learn-and-grow",11114066,{"name":1256,"created_at":1257,"published_at":1258,"updated_at":1259,"id":1260,"uuid":1235,"content":1261,"slug":1494,"full_slug":1495,"sort_by_date":48,"position":1496,"tag_list":1497,"is_startpage":51,"parent_id":1243,"meta_data":48,"group_id":1498,"first_published_at":1499,"release_id":48,"lang":55,"path":48,"alternates":1500,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Unique Employee Appreciation Gifts Your Team Will Love","2021-02-09T14:18:37.396Z","2022-05-17T03:38:03.752Z","2022-05-17T03:38:03.801Z",36909451,{"seo":1262,"_uid":1267,"author":28,"content":1268,"headline":1256,"component":357,"post_date":1479,"thumbnail":1480,"types_tag":1487,"features_tag":1488,"show_resource":57,"industries_tag":1489,"related_articles":1490,"ways_of_working_tag":1493},{"_uid":1263,"title":15,"plugin":16,"seoTitle":1264,"description":18,"seoKeywords":1265,"seoTitleInput":1256,"seoDescription":1266},"b6b676c9-49b0-4785-8116-35ce974f6306","Unique Employee Appreciation Gifts Your Team Will Love - Deputy","employee appreciation gifts","Read on to learn how consumers are showing their appreciation for shift workers, and find out some unique appreciation gifts your team will love.","5f8c017a-11c1-423e-840f-7b54402fab3b",[1269],{"_uid":1270,"content":1271,"component":356},"0325645a-3126-48af-b0e2-bf5cdb5234fe",{"type":62,"content":1272},[1273,1284,1296,1299,1304,1308,1312,1316,1320,1324,1356,1361,1365,1369,1395,1399,1404,1408,1412,1423,1449,1453,1458,1462,1472],{"type":65,"content":1274},[1275,1277,1282],{"text":1276,"type":69},"From grocery clerks to postal workers to nurses, shift workers play vital roles. But nearly ",{"text":1278,"type":69,"marks":1279},"96% of shift workers",[1280],{"type":112,"attrs":1281},{"href":1068,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1283,"type":69}," say that they feel they deserve more respect.",{"type":65,"content":1285},[1286,1288,1294],{"text":1287,"type":69},"Based on ",{"text":1289,"type":69,"marks":1290},"survey responses from 2,000 Americans",[1291],{"type":112,"attrs":1292},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_employee appreciation_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":1295,"type":69}," across the United States, consumers agree. But they’re not just talking the talk — they’re walking the walk.",{"type":65,"content":1297},[1298],{"text":1266,"type":69},{"type":79,"attrs":1300,"content":1301},{"level":81},[1302],{"text":1303,"type":69},"Tips",{"type":65,"content":1305},[1306],{"text":1307,"type":69},"Consumers were mostly all on the same page that shift workers deserve more respect and appreciation — and many of them have decided to take this into their own hands.",{"type":65,"content":1309},[1310],{"text":1311,"type":69},"Since the pandemic began, consumers have become significantly more generous when it comes to opening up their wallets.",{"type":65,"content":1313},[1314],{"text":1315,"type":69},"The average consumer studied was found to have increased the amount they tip by 11%, while nearly half of all respondents have tipped 20% of their bill or more since the beginning of the crisis.",{"type":65,"content":1317},[1318],{"text":1319,"type":69},"Restaurant servers have seen the biggest increase in tips from consumers, with 39% of those studied saying they’ve begun tipping them more since the pandemic started. Thirty-eight percent say they’ve been tipping delivery drivers more, with 29% saying they’ve increased their tips to their Uber/Lyft drivers.",{"type":65,"content":1321},[1322],{"text":1323,"type":69},"But consumers are tipping many other workers, too.",{"type":94,"content":1325},[1326,1332,1338,1344,1350],{"type":97,"content":1327},[1328],{"type":65,"content":1329},[1330],{"text":1331,"type":69},"Retail clerks - 23%",{"type":97,"content":1333},[1334],{"type":65,"content":1335},[1336],{"text":1337,"type":69},"Grocery baggers - 20%",{"type":97,"content":1339},[1340],{"type":65,"content":1341},[1342],{"text":1343,"type":69},"Salon/spa employees - 20%",{"type":97,"content":1345},[1346],{"type":65,"content":1347},[1348],{"text":1349,"type":69},"Bartenders - 19%",{"type":97,"content":1351},[1352],{"type":65,"content":1353},[1354],{"text":1355,"type":69},"Parking attendants - 18%",{"type":79,"attrs":1357,"content":1358},{"level":81},[1359],{"text":1360,"type":69},"Outside of the box ideas",{"type":65,"content":1362},[1363],{"text":1364,"type":69},"In addition to money, consumers are showing their appreciation by giving back what they can.",{"type":65,"content":1366},[1367],{"text":1368,"type":69},"When supplies were running low and workers were pulling extra hours, consumers stepped in. Aside from tipping, close to two-thirds (63%) of Americans have made other appreciative gestures since the pandemic started.",{"type":94,"content":1370},[1371,1377,1383,1389],{"type":97,"content":1372},[1373],{"type":65,"content":1374},[1375],{"text":1376,"type":69},"34% have donated items (like PPE)",{"type":97,"content":1378},[1379],{"type":65,"content":1380},[1381],{"text":1382,"type":69},"33% have thanked their employers for their work (33%)",{"type":97,"content":1384},[1385],{"type":65,"content":1386},[1387],{"text":1388,"type":69},"28% have made a monetary donation",{"type":97,"content":1390},[1391],{"type":65,"content":1392},[1393],{"text":1394,"type":69},"24% have even provided food to essential workers",{"type":65,"content":1396},[1397],{"text":1398,"type":69},"To help encourage your customers to make other donations, set up donation stations. Set up special, socially-distanced designation stations and use your internal communications app so staff know how to direct customers to the locations.",{"type":79,"attrs":1400,"content":1401},{"level":81},[1402],{"text":1403,"type":69},"Say thank you",{"type":65,"content":1405},[1406],{"text":1407,"type":69},"Your staff and customers keep your business going. A simple “thank you” when staff go above and beyond for a customer, or relaying a compliment an employee received from a shopper, can both go a long way.",{"type":65,"content":1409},[1410],{"text":1411,"type":69},"But you can ask your customers to share their words of appreciation, too. Use your social media to solicit appreciation notes and share them with your team.",{"type":65,"content":1413},[1414,1416,1421],{"text":1415,"type":69},"When ",{"text":1417,"type":69,"marks":1418},"2,000 consumers were polled",[1419],{"type":112,"attrs":1420},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1422,"type":69},", they were asked to describe one thing they learned about shift workers during the pandemic that they didn’t know before.",{"type":94,"content":1424},[1425,1431,1437,1443],{"type":97,"content":1426},[1427],{"type":65,"content":1428},[1429],{"text":1430,"type":69},"“How hard they work for little to nothing.”",{"type":97,"content":1432},[1433],{"type":65,"content":1434},[1435],{"text":1436,"type":69},"“Their loyalty.” ",{"type":97,"content":1438},[1439],{"type":65,"content":1440},[1441],{"text":1442,"type":69},"“Courage, humility, and dedication.”",{"type":97,"content":1444},[1445],{"type":65,"content":1446},[1447],{"text":1448,"type":69},"“Their job is our backbone.”",{"type":65,"content":1450},[1451],{"text":1452,"type":69},"Share those sentiments with your team to show that their work matters and that people notice the hard hard they do.",{"type":79,"attrs":1454,"content":1455},{"level":81},[1456],{"text":1457,"type":69},"Leading through appreciation",{"type":65,"content":1459},[1460],{"text":1461,"type":69},"Whether you manage a team at a small clinic, retailers in a hardware store, or hospitality workers in a brewery, COVID-19 has clearly brought issues related to employee appreciation to the fore. ",{"type":65,"content":1463},[1464,1465,1470],{"text":1201,"type":69},{"text":1466,"type":69,"marks":1467},"How Consumers Are Creating Seismic Shifts in the Shift Work Industry",[1468],{"type":112,"attrs":1469},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1471,"type":69}," to learn what 2,000 consumers have to say about the shift work industry — and what managers can do to keep up.",{"type":65,"content":1473},[1474],{"type":1213,"attrs":1475,"marks":1476},{"alt":35,"src":1215,"title":35},[1477],{"type":112,"attrs":1478},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},"2021-02-09 00:00",{"_uid":1481,"title":33,"imgSrc":35,"plugin":34,"imageAlt":1482,"minWidth":361,"imageName":1483,"imageS3Key":1484,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":1485,"imageOriginalUrl":1486,"sourceImageWidth":361,"sourceImageHeight":367},"fabab5db-72aa-4080-a347-071da258db94","unique employee appreciation gifts","unique-gifts-thumb.png","f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","//a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png",[375],[1228,1230],[829,958,1232],[1236,1491,1492],"5464fe5e-8e15-4ad2-bdb3-41dfc5ebf5cf","371cb0c9-38b9-48b8-964b-ad68b32c0d72",[1238],"unique-employee-appreciation-gifts-your-team-will-love","us/blog/unique-employee-appreciation-gifts-your-team-will-love",-65550,[],"4e5e5634-cae3-41cd-b23a-db007ec88692","2021-02-09T14:30:20.796Z",[],{"name":1502,"created_at":1503,"published_at":1504,"updated_at":1505,"id":1506,"uuid":1492,"content":1507,"slug":1675,"full_slug":1676,"sort_by_date":48,"position":1677,"tag_list":1678,"is_startpage":51,"parent_id":1243,"meta_data":48,"group_id":1679,"first_published_at":1680,"release_id":48,"lang":55,"path":48,"alternates":1681,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"The Year Ahead: Will Shift Work Be Different?","2020-12-14T18:16:40.494Z","2022-05-17T04:36:46.993Z","2022-05-17T04:36:47.022Z",31221516,{"seo":1508,"_uid":1513,"author":28,"content":1514,"headline":1502,"component":357,"post_date":1659,"thumbnail":1660,"types_tag":1667,"features_tag":1668,"show_resource":57,"industries_tag":1669,"related_articles":1670,"ways_of_working_tag":1674},{"_uid":1509,"title":15,"plugin":16,"seoTitle":1510,"description":18,"seoKeywords":1511,"seoTitleInput":1502,"seoDescription":1512},"0289dd08-7552-4f1e-89a0-f280b5ff1ffd","The Year Ahead: Will Shift Work Be Different? - Deputy","shift work, new year","Read on to learn if shift work will be different next year — and how you can get ready.","b87a4d27-1c89-478e-9398-84cd97ccf035",[1515],{"_uid":1516,"content":1517,"component":356},"a6447056-2d5c-445f-8652-08725be8728b",{"type":62,"content":1518},[1519,1523,1535,1539,1542,1547,1551,1555,1559,1565,1570,1574,1578,1584,1589,1593,1597,1601,1607,1612,1616,1620,1624,1630,1635,1639,1650],{"type":65,"content":1520},[1521],{"text":1522,"type":69},"2020 was a year like no other. How did it impact shift workers — and what will next year look like for them? ",{"type":65,"content":1524},[1525,1527,1533],{"text":1526,"type":69},"We asked four industry leaders to weigh in on key trends and tips for managers to prepare for 2021. You can watch the full ",{"text":1528,"type":69,"marks":1529},"on-demand roundtable here",[1530],{"type":112,"attrs":1531},{"href":1532,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-shiftwork-report-roundtable2020",{"text":1534,"type":69},".",{"type":65,"content":1536},[1537],{"text":1538,"type":69},"Experts from The Shift Project, the largest source of data on work scheduling for hourly service workers, Bay Area specialty running store A Runner’s Mind, and nonprofit University Co-Op in Austin, Texas, share their thoughts.",{"type":65,"content":1540},[1541],{"text":1512,"type":69},{"type":79,"attrs":1543,"content":1544},{"level":81},[1545],{"text":1546,"type":69},"With all the challenges people have faced this year, what’s something that stuck out for you in terms of shift work?",{"type":65,"content":1548},[1549],{"text":1550,"type":69},"\"I've been collecting survey data for the past five years so my team has a lot of historical information on how things have been looking for service sector workers. And we were collecting data right as COVID-19 struck. We've been able to draw on some information from the spring and the early part of the surge and then we followed up with workers in the summer and again in the fall.",{"type":65,"content":1552},[1553],{"text":1554,"type":69},"We found that only one out of four workers were getting unemployment insurance, even though three out of four workers had applied for it. So there was really a long way to go in the spring in terms of taking care of workers who'd been displaced. But in other parts of the service sector, essential services like grocery and pharmacy and in all of the industries that were able to get back to work in some way, there's a really different story and set of concerns.",{"type":65,"content":1556},[1557],{"text":1558,"type":69},"Many workers felt unsafe when they lacked paid sick leave if they didn’t already have that benefit. And that has a number of really huge consequences during a pandemic. It's bad for the worker, it's bad for their coworkers, and it's bad for the public. And they go to work sick because they can't afford to forgo a day's pay or because they're not allowed to call out.\"",{"type":65,"content":1560},[1561],{"text":1562,"type":69,"marks":1563},"Kristen Hartnett, Associate Professor of Social Behavioral Sciences at UCSF, Co-Director of The Shift Project ",[1564],{"type":105},{"type":79,"attrs":1566,"content":1567},{"level":81},[1568],{"text":1569,"type":69},"In a recent survey of 1,400 shift workers, 75% of respondents said that COVID-19 was their number one job security concern. What are some of the actions that today's business leaders and employees can take to navigate these decisions and communicate to their employees with empathy?",{"type":65,"content":1571},[1572],{"text":1573,"type":69},"\"The reality is that this is tough on a lot of people. Absolutely for those that have gotten sick or whose families have dealt with sickness or loss, and also for anyone who has been laid off or is isolated. ",{"type":65,"content":1575},[1576],{"text":1577,"type":69},"The best thing that we can do is provide empathy and transparency to people. So communicate a lot to people — about what we know and also about what we don't know. It’s really important that it's not just the broadcast kind of communication, but the one-on-ones. Managers need to communicate directly to their team to make sure they understand what you know and what your plans are for the business as best as you can. That helps people a lot because then they can make plans and figure out what to do in their lives, as much as possible.\"",{"type":65,"content":1579},[1580],{"text":1581,"type":69,"marks":1582},"David Zinman, Global President, Deputy",[1583],{"type":105},{"type":79,"attrs":1585,"content":1586},{"level":81},[1587],{"text":1588,"type":69},"How are you planning for 2021? Are you requiring new skills, setting up new software, doing any other procedures?",{"type":65,"content":1590},[1591],{"text":1592,"type":69},"\"In retail, you get a natural turnover of people in general. But during COVID-19, we’ve seen that people need jobs. We have some students that are taking gap years so they've stuck with their job and working instead of going to school. ",{"type":65,"content":1594},[1595],{"text":1596,"type":69},"But looking ahead, we’re still going to hire and how we hire is going to change. You have to hire people with an even bigger personality than before because face masks make it difficult to read customers’ faces. ",{"type":65,"content":1598},[1599],{"text":1600,"type":69},"We also know that business online is going to continue to grow. So in the future, we’ll need people with marketing skills, people to help get that online business built up even more.\"",{"type":65,"content":1602},[1603],{"text":1604,"type":69,"marks":1605},"Eileen Urtz, General Manager, A Runner's Mind",[1606],{"type":105},{"type":79,"attrs":1608,"content":1609},{"level":81},[1610],{"text":1611,"type":69},"How can businesses get ahead of the curve when it comes to legislation like Fair Workweek and",{"type":65,"content":1613},[1614],{"text":1615,"type":69},"\"This type of legislation is so important because it's really to the benefit of the employee so that they have some sort of idea when they're working, and how far in advance, and it also shows that we employers value their time.",{"type":65,"content":1617},[1618],{"text":1619,"type":69},"Texas doesn’t have some of this legislation yet, but we're looking at putting a lot of those things in place ahead of time. Not only are we looking at it from a better retention standpoint and employee morale standpoint, but we're also looking at it as a way to attract better talent. You know, not everybody's running to the highest pay anymore. It's about what other things you offer. ",{"type":65,"content":1621},[1622],{"text":1623,"type":69},"And in reality, we should be doing it for the benefit of our employees anyway. And it's not hard — and it's the right thing to do.\"",{"type":65,"content":1625},[1626],{"text":1627,"type":69,"marks":1628},"Stacy Henderson, Dir. 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cracks",{"type":65,"content":2024},[2025,2027,2034],{"text":2026,"type":69},"Finding and keeping great hourly staff in hospitality has never been a simple task. 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Here's how to make yours stand out.",{"type":1213,"attrs":2083},{"alt":2084,"src":2085,"title":35},"Hospitality manager reviewing job applications on a tablet at a restaurant host stand","//a.storyblok.com/f/64010/0x0/4b1af794b2/image.png",{"type":79,"attrs":2087,"content":2089},{"level":2088},3,[2090],{"text":2091,"type":69},"Lead with what candidates care about",{"type":65,"content":2093},[2094,2096,2100],{"text":2095,"type":69},"Put ",{"text":2097,"type":69,"marks":2098},"pay, benefits, and flexibility",[2099],{"type":105},{"text":2101,"type":69}," at the top of your listing. Hourly workers want to know immediately whether the role fits their life. Being upfront about compensation saves everyone time and builds trust from the start.",{"type":79,"attrs":2103,"content":2104},{"level":2088},[2105],{"text":2106,"type":69},"Be specific about the role",{"type":65,"content":2108},[2109],{"text":2110,"type":69},"Instead of listing generic responsibilities, describe what a typical shift looks like. For example: \"You'll greet guests, manage a section of five tables during peak hours, and work with the kitchen team to deliver a smooth dining experience.\" This helps candidates picture themselves in the job.",{"type":79,"attrs":2112,"content":2113},{"level":2088},[2114],{"text":2115,"type":69},"Show your culture",{"type":65,"content":2117},[2118],{"text":2119,"type":69},"Mention what makes your workplace different. Do you offer meal discounts, flexible scheduling, or a path to management? Do your team members stick around for years? Include a short line about your values or team dynamic. Candidates want to know they'll enjoy showing up to work.",{"type":79,"attrs":2121,"content":2122},{"level":2088},[2123],{"text":2124,"type":69},"Keep it scannable",{"type":94,"content":2126},[2127,2133,2139,2145],{"type":97,"content":2128},[2129],{"type":65,"content":2130},[2131],{"text":2132,"type":69},"Use bullet points for requirements and benefits",{"type":97,"content":2134},[2135],{"type":65,"content":2136},[2137],{"text":2138,"type":69},"Keep the post under 700 words",{"type":97,"content":2140},[2141],{"type":65,"content":2142},[2143],{"text":2144,"type":69},"Include the job title, location, pay range, and hours clearly at the top",{"type":97,"content":2146},[2147],{"type":65,"content":2148},[2149],{"text":2150,"type":69},"Add a simple call to action: \"Apply now\" with a direct link",{"type":79,"attrs":2152,"content":2153},{"level":81},[2154],{"text":2155,"type":69},"Where to find hospitality workers",{"type":65,"content":2157},[2158],{"text":2159,"type":69},"Posting on one job board and waiting isn't a strategy. You need to meet candidates where they already are.",{"type":79,"attrs":2161,"content":2162},{"level":2088},[2163],{"text":2164,"type":69},"Online job platforms",{"type":65,"content":2166},[2167],{"text":2168,"type":69},"Start with the big platforms: Indeed, LinkedIn, and hospitality-specific boards like Hcareers. These give you broad reach and built-in filtering tools. Many offer free or low-cost options for hourly roles.",{"type":79,"attrs":2170,"content":2171},{"level":2088},[2172],{"text":2173,"type":69},"Social media recruiting",{"type":65,"content":2175},[2176],{"text":2177,"type":69},"Instagram and Facebook are powerful tools for hospitality hiring. Post behind-the-scenes content that shows your team in action, then share job openings as stories or posts. Candidates who engage with your social content already connect with your brand.",{"type":79,"attrs":2179,"content":2180},{"level":2088},[2181],{"text":2182,"type":69},"Job fairs and local events",{"type":65,"content":2184},[2185],{"text":2186,"type":69},"Hospitality job fairs, community college career days, and local workforce development events let you meet candidates face to face. Bring your best team members along to talk about what it's really like to work at your business.",{"type":79,"attrs":2188,"content":2189},{"level":2088},[2190],{"text":2191,"type":69},"Employee referrals",{"type":65,"content":2193},[2194,2196,2200],{"text":2195,"type":69},"Your current team is your best recruiting tool. Set up a ",{"text":2197,"type":69,"marks":2198},"referral program",[2199],{"type":105},{"text":2201,"type":69}," with a clear incentive (a cash bonus, extra paid time off (PTO), or a gift card) and make the process simple. Referred candidates tend to stay longer and ramp up faster because they already know someone on the team.",{"type":79,"attrs":2203,"content":2204},{"level":2088},[2205],{"text":2206,"type":69},"Flexible and gig staffing platforms",{"type":65,"content":2208},[2209],{"text":2210,"type":69},"For seasonal surges or last-minute gaps, flexible staffing platforms let you bring in pre-vetted workers on short notice. They won't replace a stable core team, but they can take the pressure off during your busiest periods.",{"type":79,"attrs":2212,"content":2213},{"level":81},[2214],{"text":2215,"type":69},"Interview questions that reveal the right fit",{"type":65,"content":2217},[2218],{"text":2219,"type":69},"A good interview tells you more than whether someone can carry a tray. You want to understand how they think, how they handle pressure, and whether they'll mesh with your team.",{"type":79,"attrs":2221,"content":2222},{"level":2088},[2223],{"text":2224,"type":69},"Situational questions",{"type":65,"content":2226},[2227],{"text":2228,"type":69},"These put the candidate in a real scenario and ask how they'd respond. They reveal problem-solving skills and instincts.",{"type":94,"content":2230},[2231,2237,2243],{"type":97,"content":2232},[2233],{"type":65,"content":2234},[2235],{"text":2236,"type":69},"\"Imagine you're working the counter at a busy cafe. A customer orders a latte, but when you hand it to them, they say they ordered a cappuccino. A line is forming behind them. What do you do?\"",{"type":97,"content":2238},[2239],{"type":65,"content":2240},[2241],{"text":2242,"type":69},"\"A large party arrives without a reservation on a fully booked night. How do you handle the situation?\"",{"type":97,"content":2244},[2245],{"type":65,"content":2246},[2247],{"text":2248,"type":69},"\"You notice a coworker is struggling to keep up during a rush. What's your next move?\"",{"type":1213,"attrs":2250},{"alt":2251,"src":2252,"title":35},"Hiring manager interviewing a candidate in a bright modern hotel lobby","//a.storyblok.com/f/64010/0x0/1c36ab9bad/image.png",{"type":79,"attrs":2254,"content":2255},{"level":2088},[2256],{"text":2257,"type":69},"Behavioral questions",{"type":65,"content":2259},[2260],{"text":2261,"type":69},"Ask candidates to draw on past experience. Their answers show you how they've handled real challenges.",{"type":94,"content":2263},[2264,2270,2276],{"type":97,"content":2265},[2266],{"type":65,"content":2267},[2268],{"text":2269,"type":69},"\"Tell me about a time you received negative feedback from a guest. How did you respond?\"",{"type":97,"content":2271},[2272],{"type":65,"content":2273},[2274],{"text":2275,"type":69},"\"Describe a situation where you had to juggle multiple priorities at once. What was the outcome?\"",{"type":97,"content":2277},[2278],{"type":65,"content":2279},[2280],{"text":2281,"type":69},"\"Can you share an example of when you went above and beyond for a customer?\"",{"type":79,"attrs":2283,"content":2284},{"level":2088},[2285],{"text":2286,"type":69},"Culture and values questions",{"type":65,"content":2288},[2289],{"text":2290,"type":69},"These help you gauge whether the candidate's values align with your team's.",{"type":94,"content":2292},[2293,2299,2305],{"type":97,"content":2294},[2295],{"type":65,"content":2296},[2297],{"text":2298,"type":69},"\"What does hospitality mean to you?\"",{"type":97,"content":2300},[2301],{"type":65,"content":2302},[2303],{"text":2304,"type":69},"\"What kind of work environment brings out your best?\"",{"type":97,"content":2306},[2307],{"type":65,"content":2308},[2309],{"text":2310,"type":69},"\"Why are you drawn to working in hospitality specifically?\"",{"type":79,"attrs":2312,"content":2313},{"level":2088},[2314],{"text":2315,"type":69},"Tips for a better interview process",{"type":94,"content":2317},[2318,2330,2336,2342],{"type":97,"content":2319},[2320],{"type":65,"content":2321},[2322,2324,2328],{"text":2323,"type":69},"Keep interviews to ",{"text":2325,"type":69,"marks":2326},"20 to 30 minutes",[2327],{"type":105},{"text":2329,"type":69}," for hourly roles",{"type":97,"content":2331},[2332],{"type":65,"content":2333},[2334],{"text":2335,"type":69},"Use a consistent set of questions so you can compare candidates fairly",{"type":97,"content":2337},[2338],{"type":65,"content":2339},[2340],{"text":2341,"type":69},"Take notes immediately after each interview so your impressions stay fresh",{"type":97,"content":2343},[2344],{"type":65,"content":2345},[2346],{"text":2347,"type":69},"Let candidates ask questions too; their curiosity tells you a lot",{"type":79,"attrs":2349,"content":2350},{"level":81},[2351],{"text":2352,"type":69},"How to build an onboarding experience that sticks",{"type":65,"content":2354},[2355,2357,2363],{"text":2356,"type":69},"You've hired someone great. Now the real work begins. Poor onboarding is one of the top reasons hourly workers leave within their first 90 days. A thoughtful first week sets the tone for everything that follows. For a deeper dive, check out our ",{"text":2358,"type":69,"marks":2359},"complete onboarding guide",[2360],{"type":112,"attrs":2361},{"href":2362,"uuid":48,"anchor":48,"target":2033,"linktype":116},"https://www.deputy.com/blog/our-easy-guide-to-an-effective-and-welcoming-onboarding-process",{"text":1534,"type":69},{"type":79,"attrs":2365,"content":2366},{"level":2088},[2367],{"text":2368,"type":69},"Create a structured first-week checklist",{"type":65,"content":2370},[2371],{"text":2372,"type":69},"Don't wing it. Build a checklist that covers the essentials: paperwork, uniform and equipment, system logins, a tour of the workspace, introductions to the team, and a walkthrough of daily responsibilities. When new hires know exactly what to expect, they feel confident and welcome.",{"type":1213,"attrs":2374},{"alt":2375,"src":2376,"title":35},"New hospitality employee being trained by experienced team member in a restaurant kitchen","//a.storyblok.com/f/64010/0x0/fac45e2068/image.png",{"type":79,"attrs":2378,"content":2379},{"level":2088},[2380],{"text":2381,"type":69},"Assign a buddy",{"type":65,"content":2383},[2384],{"text":2385,"type":69},"Pair each new hire with an experienced team member for their first two weeks. A buddy gives them someone to ask \"dumb questions\" without feeling judged. It also helps your existing team take ownership of the training process.",{"type":79,"attrs":2387,"content":2388},{"level":2088},[2389],{"text":2390,"type":69},"Immerse them in your culture",{"type":65,"content":2392},[2393],{"text":2394,"type":69},"Onboarding isn't just about tasks and checklists. Share your mission, your values, and the story behind your business. Introduce them to regulars. Show them what great service looks like at your location. The sooner they feel part of something, the more likely they are to stay.",{"type":79,"attrs":2396,"content":2397},{"level":2088},[2398],{"text":2399,"type":69},"Set clear expectations early",{"type":65,"content":2401},[2402,2404,2408],{"text":2403,"type":69},"Walk through scheduling expectations, communication norms, and performance standards within the first week. When new hires understand how schedules work, how to swap shifts, and where to find their upcoming roster, the transition feels smoother. Tools that centralize ",{"text":2405,"type":69,"marks":2406},"scheduling and team communication",[2407],{"type":105},{"text":2409,"type":69}," make this even easier, giving new team members one place to check their shifts, message coworkers, and stay in the loop from day one.",{"_uid":2411,"ctas":2412,"theme":2424,"component":2425,"hide_capterra":57,"spacer_bottom":2426,"call_to_action":2427,"call_to_action_style":55},"df618fb9-7638-4a23-9f35-3cbb04501798",[2413,2419],{"_uid":2414,"link":2415,"text":2416,"type":2417,"component":2418,"analyticsId":35},"7b8eaaac-f1d1-43a7-bbf9-ca60ecdff621",{"id":35,"url":35,"linktype":383,"fieldtype":384,"cached_url":35},"Start for free","signup","buttonContentType",{"_uid":2420,"link":2421,"text":2422,"type":2423,"component":2418,"analyticsId":35},"5b8854ea-e203-437f-b3c9-57dacbf7c46a",{"id":35,"url":35,"linktype":383,"fieldtype":384,"cached_url":35},"See how it works","consultation","purple","cms-cta-dark","40",{"type":62,"content":2428},[2429],{"type":65,"content":2430},[2431],{"text":2432,"type":69},"See how Deputy can simplify hiring, scheduling, and onboarding for your hospitality team.",{"_uid":2434,"content":2435,"component":356},"ce0c4fdc-78f1-472c-8e0f-dcde6cbb2117",{"type":62,"content":2436},[2437,2442,2446,2451,2461,2466,2476,2481,2485,2490,2507,2512,2516,2521,2525,2530,2534,2539,2549,2554,2564,2569,2595,2600,2604,2609,2613,2618,2630,2635,2646,2651,2655,2666,2671,2683,2688,2692,2732,2744,2749,2755,2759,2765,2769,2775,2779,2785,2789,2795,2799,2805],{"type":79,"attrs":2438,"content":2439},{"level":81},[2440],{"text":2441,"type":69},"Employee retention strategies that actually work",{"type":65,"content":2443},[2444],{"text":2445,"type":69},"Hiring is expensive. Retention is where the real return on investment lives. Here's what actually moves the needle for hourly teams.",{"type":79,"attrs":2447,"content":2448},{"level":2088},[2449],{"text":2450,"type":69},"Offer competitive benefits",{"type":65,"content":2452},[2453,2455,2459],{"text":2454,"type":69},"Benefits aren't just for salaried roles. ",{"text":2456,"type":69,"marks":2457},"Health insurance, PTO, and 401(k)",[2458],{"type":105},{"text":2460,"type":69}," can set you apart in a crowded market. Even smaller perks like meal discounts, transit stipends, or earned wage access show your team you value them beyond their shifts.",{"type":79,"attrs":2462,"content":2463},{"level":2088},[2464],{"text":2465,"type":69},"Invest in career development",{"type":65,"content":2467},[2468,2470,2474],{"text":2469,"type":69},"One of the most cited reasons hourly workers leave is a lack of growth opportunities. Research suggests ",{"text":2471,"type":69,"marks":2472},"career development opportunities",[2473],{"type":105},{"text":2475,"type":69}," may contribute to stronger retention outcomes. Cross-train your team, create clear paths to shift lead or management roles, and offer skills workshops. When people see a future at your business, they're far less likely to look elsewhere.",{"type":79,"attrs":2477,"content":2478},{"level":2088},[2479],{"text":2480,"type":69},"Recognize and reward great work",{"type":65,"content":2482},[2483],{"text":2484,"type":69},"Recognition doesn't have to be elaborate. A shout-out during a team meeting, a handwritten note, or a small bonus for outstanding performance goes a long way. Make recognition consistent and specific: tell someone exactly what they did well, not just \"good job.\"",{"type":79,"attrs":2486,"content":2487},{"level":2088},[2488],{"text":2489,"type":69},"Offer flexible scheduling",{"type":65,"content":2491},[2492,2494,2498,2500,2506],{"text":2493,"type":69},"For hourly workers, ",{"text":2495,"type":69,"marks":2496},"schedule flexibility",[2497],{"type":105},{"text":2499,"type":69}," is often more important than a pay raise. Let team members set availability preferences, swap shifts easily, and view their schedule well in advance. Predictable, flexible scheduling reduces burnout and shows your team you respect their time outside of work. Learn more about ",{"text":2501,"type":69,"marks":2502},"effective hospitality staff scheduling",[2503],{"type":112,"attrs":2504},{"href":2505,"uuid":48,"anchor":48,"target":2033,"linktype":116},"https://www.deputy.com/blog/make-your-hospitality-staff-scheduling-more-effective",{"text":1534,"type":69},{"type":79,"attrs":2508,"content":2509},{"level":2088},[2510],{"text":2511,"type":69},"Build an employee referral program",{"type":65,"content":2513},[2514],{"text":2515,"type":69},"Referral programs don't just help with recruiting. They also boost retention. When someone refers a friend, they have a personal stake in that person's success, which strengthens team bonds. Set clear incentive tiers (for example, $100 after the referred employee stays 30 days, another $100 at 90 days) to encourage quality referrals.",{"type":79,"attrs":2517,"content":2518},{"level":81},[2519],{"text":2520,"type":69},"How to build a diverse and inclusive hiring process",{"type":65,"content":2522},[2523],{"text":2524,"type":69},"A diverse team brings fresh perspectives, broader problem-solving, and a stronger connection to your customer base. Building an inclusive hiring process starts with intention.",{"type":79,"attrs":2526,"content":2527},{"level":2088},[2528],{"text":2529,"type":69},"Write inclusive job descriptions",{"type":65,"content":2531},[2532],{"text":2533,"type":69},"Avoid gendered language and unnecessary requirements that could discourage qualified candidates from applying. Focus on skills and willingness to learn rather than years of experience.",{"type":79,"attrs":2535,"content":2536},{"level":2088},[2537],{"text":2538,"type":69},"Standardize your interview process",{"type":65,"content":2540},[2541,2543,2547],{"text":2542,"type":69},"Ask every candidate the same core questions in the same order. Use a simple ",{"text":2544,"type":69,"marks":2545},"scoring rubric",[2546],{"type":105},{"text":2548,"type":69}," so you're evaluating people on the same criteria rather than relying on gut feeling. This reduces unconscious bias and helps you focus on what actually matters: whether the person can do the job well.",{"type":79,"attrs":2550,"content":2551},{"level":2088},[2552],{"text":2553,"type":69},"Address the pay gap",{"type":65,"content":2555},[2556,2558,2562],{"text":2557,"type":69},"Deputy's Big Shift Report reveals a ",{"text":2559,"type":69,"marks":2560},"19% gender pay gap",[2561],{"type":105},{"text":2563,"type":69}," in US hospitality. Take an honest look at your own pay practices. Are people in the same role earning the same rate regardless of gender, race, or background? Regular pay audits and transparent pay bands help you close gaps and build trust with your team.",{"type":79,"attrs":2565,"content":2566},{"level":2088},[2567],{"text":2568,"type":69},"Create equitable evaluation criteria",{"type":94,"content":2570},[2571,2577,2583,2589],{"type":97,"content":2572},[2573],{"type":65,"content":2574},[2575],{"text":2576,"type":69},"Define what \"great\" looks like for each role before you start interviewing",{"type":97,"content":2578},[2579],{"type":65,"content":2580},[2581],{"text":2582,"type":69},"Evaluate candidates against the role requirements, not against each other",{"type":97,"content":2584},[2585],{"type":65,"content":2586},[2587],{"text":2588,"type":69},"Include diverse voices on your interview panel when possible",{"type":97,"content":2590},[2591],{"type":65,"content":2592},[2593],{"text":2594,"type":69},"Review your hiring data regularly to spot patterns or drop-off points",{"type":79,"attrs":2596,"content":2597},{"level":81},[2598],{"text":2599,"type":69},"How technology streamlines hospitality hiring",{"type":65,"content":2601},[2602],{"text":2603,"type":69},"Managing the full hiring lifecycle with spreadsheets, group texts, and paper forms creates gaps. Workforce management platforms bring hiring, onboarding, scheduling, and compliance support into a single system, so you spend less time on admin and more time running your business.",{"type":79,"attrs":2605,"content":2606},{"level":2088},[2607],{"text":2608,"type":69},"Scheduling and shift management",{"type":65,"content":2610},[2611],{"text":2612,"type":69},"Once you've hired someone, getting them on the schedule quickly matters. Platforms like Deputy let you build schedules in minutes, factor in availability and labor costs, and push shifts to your team's phones instantly. New hires can see their schedule, swap shifts, and set their availability from day one.",{"type":79,"attrs":2614,"content":2615},{"level":2088},[2616],{"text":2617,"type":69},"Onboarding workflows",{"type":65,"content":2619},[2620,2622,2628],{"text":2621,"type":69},"Digital onboarding tools replace paper packets and manual checklists. With ",{"text":2623,"type":69,"marks":2624},"Deputy's HR features",[2625],{"type":112,"attrs":2626},{"href":2627,"uuid":48,"anchor":48,"target":2033,"linktype":116},"https://www.deputy.com/features/hr-software",{"text":2629,"type":69},", you can collect employee documents, share training materials, and track onboarding progress in one place. Nothing gets lost, and new hires feel organized from the start.",{"type":79,"attrs":2631,"content":2632},{"level":2088},[2633],{"text":2634,"type":69},"Time tracking and payroll",{"type":65,"content":2636},[2637,2639,2644],{"text":2638,"type":69},"Accurate ",{"text":2640,"type":69,"marks":2641},"timesheets",[2642],{"type":112,"attrs":2643},{"href":144,"uuid":48,"anchor":48,"target":2033,"linktype":116},{"text":2645,"type":69}," connected to payroll reduce errors and disputes. When your team clocks in and out through the same platform they check their schedule on, everything stays in sync.",{"type":79,"attrs":2647,"content":2648},{"level":2088},[2649],{"text":2650,"type":69},"Compliance support",{"type":65,"content":2652},[2653],{"text":2654,"type":69},"Fair Workweek laws, overtime rules, and break requirements vary by state and city. A workforce management platform can help surface potential scheduling conflicts, flag overtime risks, and support your compliance workflows. This is especially valuable for multi-location operations where rules differ across jurisdictions.",{"type":2656,"content":2657},"blockquote",[2658,2662],{"type":65,"content":2659},[2660],{"text":2661,"type":69},"Since we started using Deputy to support our Fair Workweek scheduling, people do a lot more with their free time because they're not stressed out about their schedule.",{"type":65,"content":2663},[2664],{"text":2665,"type":69},"Dennis Novak, head of showrooms, Proper Cloth",{"type":79,"attrs":2667,"content":2668},{"level":2088},[2669],{"text":2670,"type":69},"Communication in one place",{"type":65,"content":2672},[2673,2675,2681],{"text":2674,"type":69},"Scattered texts, emails, and sticky notes create confusion. When your scheduling, time tracking, and ",{"text":2676,"type":69,"marks":2677},"team communication",[2678],{"type":112,"attrs":2679},{"href":2680,"uuid":48,"anchor":48,"target":2033,"linktype":116},"https://www.deputy.com/features/collaboration",{"text":2682,"type":69}," all live in one platform, everyone stays aligned. Managers can share announcements, and team members can message each other without leaving the app.",{"type":79,"attrs":2684,"content":2685},{"level":81},[2686],{"text":2687,"type":69},"Conclusion",{"type":65,"content":2689},[2690],{"text":2691,"type":69},"Hiring in hospitality isn't just about filling shifts. It's about building a team that delivers great experiences for your guests and sticks around long enough to grow with your business. Here's a quick recap of what to focus on:",{"type":94,"content":2693},[2694,2704,2714,2720,2726],{"type":97,"content":2695},[2696],{"type":65,"content":2697},[2698,2702],{"text":2699,"type":69,"marks":2700},"Write clear, transparent job posts",[2701],{"type":105},{"text":2703,"type":69}," that lead with pay, benefits, and culture",{"type":97,"content":2705},[2706],{"type":65,"content":2707},[2708,2712],{"text":2709,"type":69,"marks":2710},"Diversify your sourcing",[2711],{"type":105},{"text":2713,"type":69}," by combining job boards, social media, referrals, and local events",{"type":97,"content":2715},[2716],{"type":65,"content":2717},[2718],{"text":2719,"type":69},"Build a structured onboarding process with checklists, a buddy system, and clear expectations",{"type":97,"content":2721},[2722],{"type":65,"content":2723},[2724],{"text":2725,"type":69},"Retain your team by investing in career development, flexible scheduling, and genuine recognition",{"type":97,"content":2727},[2728],{"type":65,"content":2729},[2730],{"text":2731,"type":69},"Use a workforce management platform to bring scheduling, onboarding, and compliance support together",{"type":65,"content":2733},[2734,2736,2742],{"text":2735,"type":69},"Your next great hire is out there. The question is whether your hiring process is set up to find them, welcome them, and keep them. ",{"text":2737,"type":69,"marks":2738},"Try Deputy for free",[2739],{"type":112,"attrs":2740},{"href":2741,"uuid":48,"anchor":48,"target":2033,"linktype":116},"https://www.deputy.com/free-trial",{"text":2743,"type":69}," and see how bringing scheduling, timesheets, HR, and communication into one platform can simplify your entire workforce operation.",{"type":79,"attrs":2745,"content":2746},{"level":1987},[2747],{"text":2748,"type":69},"Frequently asked questions",{"type":65,"content":2750},[2751],{"text":2752,"type":69,"marks":2753},"How does Deputy help with onboarding new hospitality staff?",[2754],{"type":105},{"type":65,"content":2756},[2757],{"text":2758,"type":69},"Deputy's HR features let you collect employee documents, share policies, and track onboarding tasks digitally. New hires can access their schedule, set availability, and connect with their team through the app from day one, so they're set up for success before their first shift even starts.",{"type":65,"content":2760},[2761],{"text":2762,"type":69,"marks":2763},"Can Deputy help me stay on top of Fair Workweek scheduling laws?",[2764],{"type":105},{"type":65,"content":2766},[2767],{"text":2768,"type":69},"Yes. Deputy's scheduling tools are designed to support Fair Workweek compliance workflows by surfacing potential scheduling issues for manager review. This helps you reduce compliance risk without adding manual work to your plate.",{"type":65,"content":2770},[2771],{"text":2772,"type":69,"marks":2773},"How can Deputy reduce last-minute scheduling headaches?",[2774],{"type":105},{"type":65,"content":2776},[2777],{"text":2778,"type":69},"Deputy lets your team set their availability, request time off, and swap shifts through the app. When a gap opens up, you can send open shift notifications to qualified team members instantly, so you fill the spot without a chain of phone calls or texts.",{"type":65,"content":2780},[2781],{"text":2782,"type":69,"marks":2783},"Does Deputy work for multi-location hospitality businesses?",[2784],{"type":105},{"type":65,"content":2786},[2787],{"text":2788,"type":69},"Yes. Deputy is built to scale across multiple locations. You can manage schedules, track time, and oversee labor costs for every site from a single dashboard, with drill-down visibility into each location's performance and staffing needs.",{"type":65,"content":2790},[2791],{"text":2792,"type":69,"marks":2793},"How does Deputy support employee retention?",[2794],{"type":105},{"type":65,"content":2796},[2797],{"text":2798,"type":69},"Deputy gives your team schedule predictability, shift flexibility, and clear communication channels. These are three of the biggest drivers of retention for hourly workers. When your team can plan their lives around a reliable schedule and feel connected to the workplace, they're more likely to stay.",{"type":65,"content":2800},[2801],{"text":2802,"type":69,"marks":2803},"Can I track labor costs while building schedules in Deputy?",[2804],{"type":105},{"type":65,"content":2806},[2807],{"text":2808,"type":69},"Yes. Deputy shows you real-time labor cost projections as you build each schedule. 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