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business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",null,-50,[],11461645,"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z","default",[],true,[56,732,757],{"_uid":57,"content":58,"component":731},"ec6edb54-65c2-4ac3-b11d-b11dd505e379",{"type":59,"attrs":60,"content":61},"doc",{"backgroundColor":46},[62,70,79,127,132,137,142,147,153,177,190,196,208,213,245,250,255,268,273,308,321,326,331,347,665,670,675,680,726],{"type":63,"attrs":64,"content":66},"heading",{"level":65,"textAlign":46},1,[67],{"text":68,"type":69},"Night Shift Handover in a Care Home: How to Make It Safer and Faster","text",{"type":71,"attrs":72,"content":73},"paragraph",{"textAlign":46},[74],{"text":75,"type":69,"marks":76},"Key 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notes.",{"type":83,"content":117},[118],{"type":71,"attrs":119,"content":120},{"textAlign":46},[121,125],{"text":122,"type":69,"marks":123},"Treat the time as work:",[124],{"type":78},{"text":126,"type":69}," Required handover time likely counts as working time, so check your contracts with a legal adviser.",{"type":71,"attrs":128,"content":129},{"textAlign":46},[130],{"text":131,"type":69},"It's 7:50 a.m., and the night senior has three things to pass on. There was a fall at 3 a.m., the resident in room 12 barely drank, and someone needs to chase the doctor's surgery. The day team is still hanging up coats, and an agency carer who's never met the residents is waiting in the corridor.",{"type":71,"attrs":133,"content":134},{"textAlign":46},[135],{"text":136,"type":69},"Here's the bottom line. A safe night shift handover in a care home is a short, structured, face-to-face briefing on each resident's changes and risks, backed by a written record. It works best during a paid overlap that you've built into the rota.",{"type":71,"attrs":138,"content":139},{"textAlign":46},[140],{"text":141,"type":69},"A handover is the moment one shift passes responsibility for residents, and everything it's learned about them, to the next. That's where the gap opens between handover on paper and handover on the rota. Handover on paper is a template you hope someone uses at 7:50 a.m., while handover on the rota is time, people, and a format you've actually scheduled.",{"type":71,"attrs":143,"content":144},{"textAlign":46},[145],{"text":146,"type":69},"This guide covers why nights go wrong, what to include, and how to plan care home handover into your rota. You'll also get a printable checklist.",{"type":63,"attrs":148,"content":150},{"level":149,"textAlign":46},2,[151],{"text":152,"type":69},"Why night handovers go wrong",{"type":71,"attrs":154,"content":155},{"textAlign":46},[156,158,167,169,175],{"text":157,"type":69},"Nights can run on fewer staff, unfamiliar faces, and tired brains. ",{"text":159,"type":69,"marks":160},"HSE fatigue guidance",[161],{"type":162,"attrs":163},"link",{"href":164,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.hse.gov.uk/humanfactors/topics/fatigue.htm","_blank","url",{"text":168,"type":69}," says the incidence of accidents and injuries 'has been found to be higher on night shifts, after a succession of shifts, when shifts are long and when there are inadequate breaks'. That's when handover on paper falls apart, because nobody planned the time or the people to make it work. ",{"text":170,"type":69,"marks":171},"HSE guidance on managing shift work",[172],{"type":162,"attrs":173},{"href":174,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://assets.publishing.service.gov.uk/media/5a7ef36540f0b6230268c8de/hsg256_managing_shift_work.pdf",{"text":176,"type":69}," from the Health and Safety Executive (HSE) warns: 'Poor communication at shift handover may increase the risk of errors and accidents, particularly... when handovers are between experienced and inexperienced staff.'",{"type":71,"attrs":178,"content":179},{"textAlign":46},[180,182,188],{"text":181,"type":69},"Wider healthcare research points the same way: a ",{"text":183,"type":69,"marks":184},"2025 systematic review",[185],{"type":162,"attrs":186},{"href":187,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://pubmed.ncbi.nlm.nih.gov/40228297/",{"text":189,"type":69}," found poor communication contributed to a median of 24.0% of safety incidents in studies that looked at several causes. The authors' exact wording is 'poor communication contributed to 24.0% (IQR, 12.0% to 46.8%) of safety incidents', and the figures in brackets show a wide spread between studies. The authors rated the evidence low or very low. The review covers studies across a range of healthcare settings, so treat it as a warning sign and not as a care home figure.",{"type":63,"attrs":191,"content":193},{"level":192,"textAlign":46},3,[194],{"text":195,"type":69},"Fatigue at the morning handover",{"type":71,"attrs":197,"content":198},{"textAlign":46},[199,201,206],{"text":200,"type":69},"The 7 a.m. handover lands at the worst possible moment. Your night senior may be 11 hours into a 12-hour shift, running on tea and willpower. ",{"text":202,"type":69,"marks":203},"HSE guidance on night shift risk",[204],{"type":162,"attrs":205},{"href":174,"uuid":46,"anchor":46,"target":165,"linktype":166},{"text":207,"type":69}," reports: 'The risk of errors, accidents and injuries has been found: to be higher on the night shift; to rise with increasing shift length over eight hours; to increase over successive shifts', especially night shifts.",{"type":71,"attrs":209,"content":210},{"textAlign":46},[211],{"text":212,"type":69},"The fix is simple. Ask the senior to write handover notes at about 5 a.m., during the quietest stretch, and not at 7:45 a.m. with the day team in the doorway. At 7:50 a.m., they talk through notes they wrote with a clearer head.",{"type":80,"content":214},[215,234],{"type":83,"content":216},[217],{"type":71,"attrs":218,"content":219},{"textAlign":46},[220,224,226,232],{"text":221,"type":69,"marks":222},"Limit runs of nights:",[223],{"type":78},{"text":225,"type":69}," ",{"text":227,"type":69,"marks":228},"HSE shift work guidance (HSG256)",[229],{"type":162,"attrs":230},{"href":231,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.hse.gov.uk/pubns/priced/hsg256.pdf",{"text":233,"type":69}," advises: 'Limit 12-hour night shifts to 2-3 consecutive nights.'",{"type":83,"content":235},[236],{"type":71,"attrs":237,"content":238},{"textAlign":46},[239,243],{"text":240,"type":69,"marks":241},"Protect breaks:",[242],{"type":78},{"text":244,"type":69}," Plan night breaks on the rota so nobody works the whole night without rest",{"type":63,"attrs":246,"content":247},{"level":192,"textAlign":46},[248],{"text":249,"type":69},"Agency and bank staff on nights",{"type":71,"attrs":251,"content":252},{"textAlign":46},[253],{"text":254,"type":69},"Picture the agency carer in the corridor. They don't know who needs two carers to stand, who wanders at 4 a.m., or who only takes tablets if you sit with them.",{"type":71,"attrs":256,"content":257},{"textAlign":46},[258,260,266],{"text":259,"type":69},"For 2025/26, the ",{"text":261,"type":69,"marks":262},"Skills for Care 2026 workforce report",[263],{"type":162,"attrs":264},{"href":265,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.skillsforcare.org.uk/Adult-Social-Care-Workforce-Data/workforceintelligence/resources/Reports/National/The-state-of-the-adult-social-care-sector-and-workforce-in-England-2026.pdf",{"text":267,"type":69}," found: 'The turnover rate was higher for residential care (23.7%) and domiciliary care providers (22.2%) than for other service types.' It also found indirectly employed staff (bank, pool, agency, and other) made up 9% of the workforce in 2025/26. Those figures cover adult social care in England, and the turnover rate counts directly employed staff only. On any given night, that may mean at least one face the residents don't know.",{"type":71,"attrs":269,"content":270},{"textAlign":46},[271],{"text":272,"type":69},"You can't make a new carer know 40 residents in 15 minutes. You can give them the basics to work safely:",{"type":80,"content":274},[275,286,297],{"type":83,"content":276},[277],{"type":71,"attrs":278,"content":279},{"textAlign":46},[280,284],{"text":281,"type":69,"marks":282},"One-page resident summary:",[283],{"type":78},{"text":285,"type":69}," Room, mobility, eating and drinking, communication, and key risks for each resident",{"type":83,"content":287},[288],{"type":71,"attrs":289,"content":290},{"textAlign":46},[291,295],{"text":292,"type":69,"marks":293},"A named buddy:",[294],{"type":78},{"text":296,"type":69}," One permanent carer they can go to with questions all night",{"type":83,"content":298},[299],{"type":71,"attrs":300,"content":301},{"textAlign":46},[302,306],{"text":303,"type":69,"marks":304},"A quick walk-round:",[305],{"type":78},{"text":307,"type":69}," Five minutes on fire exits, call bells, and where the equipment lives",{"type":71,"attrs":309,"content":310},{"textAlign":46},[311,313,319],{"text":312,"type":69},"Using fewer agency staff also means fewer cold starts. ",{"text":314,"type":69,"marks":315},"St Joseph's Hospice",[316],{"type":162,"attrs":317},{"href":318,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/customers/st-josephs-hospice",{"text":320,"type":69}," reduced its use of agency staff and made more use of its own temporary workers after moving its rota from a spreadsheet to Deputy.",{"type":63,"attrs":322,"content":323},{"level":149,"textAlign":46},[324],{"text":325,"type":69},"What to include in a night shift handover",{"type":71,"attrs":327,"content":328},{"textAlign":46},[329],{"text":330,"type":69},"Good handover sticks to what's changed and what could go wrong. Each direction needs slightly different detail, so use the table below as a starting point for your handover sheet.",{"type":71,"attrs":332,"content":333},{"textAlign":46},[334,336,342,344,346],{"text":335,"type":69},"The written record matters too. The Care Quality Commission (CQC) sets out record-keeping rules in ",{"text":337,"type":69,"marks":338},"CQC Regulation 17",[339],{"type":162,"attrs":340},{"href":341,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-17",{"text":343,"type":69},", which asks providers to 'maintain securely an accurate, complete and contemporaneous record in respect of each service user'. Handover notes don't replace care records, but they can support them.",{"type":345},"hard_break",{"type":345},{"type":348,"content":349},"table",[350,378,405,431,457,483,509,535,561,587,613,639],{"type":351,"content":352},"tableRow",[353,362,370],{"type":354,"attrs":355,"content":356},"tableHeader",{"colspan":65,"rowspan":65,"colwidth":46},[357],{"type":71,"attrs":358,"content":359},{"textAlign":46},[360],{"text":361,"type":69},"What to cover",{"type":354,"attrs":363,"content":364},{"colspan":65,"rowspan":65,"colwidth":46},[365],{"type":71,"attrs":366,"content":367},{"textAlign":46},[368],{"text":369,"type":69},"Day to night",{"type":354,"attrs":371,"content":372},{"colspan":65,"rowspan":65,"colwidth":46},[373],{"type":71,"attrs":374,"content":375},{"textAlign":46},[376],{"text":377,"type":69},"Night to 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It gives each resident update the same four-part shape, so the listener knows what's coming. Use it for residents with changes, and skip the full run-through of all 40 people who slept well.",{"type":71,"attrs":676,"content":677},{"textAlign":46},[678],{"text":679,"type":69},"Here's an SBAR handover for the resident in room 12:",{"type":80,"content":681},[682,693,704,715],{"type":83,"content":683},[684],{"type":71,"attrs":685,"content":686},{"textAlign":46},[687,691],{"text":688,"type":69,"marks":689},"Situation:",[690],{"type":78},{"text":692,"type":69}," The resident in room 12 drank about half their usual amount overnight.",{"type":83,"content":694},[695],{"type":71,"attrs":696,"content":697},{"textAlign":46},[698,702],{"text":699,"type":69,"marks":700},"Background:",[701],{"type":78},{"text":703,"type":69}," They usually finish a jug of water by morning and had no change to their medicines yesterday.",{"type":83,"content":705},[706],{"type":71,"attrs":707,"content":708},{"textAlign":46},[709,713],{"text":710,"type":69,"marks":711},"Assessment:",[712],{"type":78},{"text":714,"type":69}," They seem sleepier than usual but are chatting and comfortable.",{"type":83,"content":716},[717],{"type":71,"attrs":718,"content":719},{"textAlign":46},[720,724],{"text":721,"type":69,"marks":722},"Recommendation:",[723],{"type":78},{"text":725,"type":69}," Offer drinks every hour, keep the fluid chart going, and call the doctor if intake stays low by lunch.",{"type":71,"attrs":727,"content":728},{"textAlign":46},[729],{"text":730,"type":69},"That takes under 30 seconds to say. The day senior knows what's happened, why it matters, and what to do next.","cms-blog-richtext",{"_uid":733,"ctas":734,"theme":748,"component":749,"hide_capterra":54,"spacer_bottom":750,"call_to_action":751,"call_to_action_style":52},"7e4fda59-e0a2-4f27-808c-54a44fbe65c3",[735,743],{"_uid":736,"link":737,"text":740,"type":741,"component":742,"analyticsId":14},"3ac7560a-1bb1-473e-8715-1ac0308caf4c",{"id":14,"url":14,"linktype":738,"fieldtype":739,"cached_url":14},"story","multilink","Start for free","signup","buttonContentType",{"_uid":744,"link":745,"text":746,"type":747,"component":742,"analyticsId":14},"5414968d-00d3-44ff-b477-b2c5fbc91f27",{"id":14,"url":14,"linktype":738,"fieldtype":739,"cached_url":14},"See how it works","consultation","azure","cms-cta-dark","40",{"type":59,"content":752},[753],{"type":71,"content":754},[755],{"text":756,"type":69},"Discover how Deputy can make managing your team effortless",{"_uid":758,"content":759,"component":731},"5f8e36dc-a3a1-41d1-a756-1a70cd4c25f8",{"type":59,"content":760},[761,767,771,790,796,808,812,822,829,835,847,851,909,921,927,939,951,956,957,967,979,985,997,1278,1284,1288,1292,1325,1336,1343,1349,1353,1359,1363,1369,1373,1379],{"type":63,"attrs":762,"content":764},{"id":763,"level":149},"build-the-handover-into-the-rota",[765],{"text":766,"type":69},"Build the handover into the rota",{"type":71,"content":768},[769],{"text":770,"type":69},"Handover problems can start on the rota before anyone opens their mouth. If nights finish at 8 a.m. and days start at 8 a.m., the handover has no time of its own. The same goes at 8 p.m., when the day team is keen to get home. That's handover on paper.",{"type":71,"content":772},[773,775,780,782,788],{"text":774,"type":69},"Handover on the rota means a 15 to 30 minute overlap, inside paid hours, built into your shift times. ",{"text":776,"type":69,"marks":777},"HSE's HSG256 guidance",[778],{"type":162,"attrs":779},{"href":231,"uuid":46,"anchor":46,"target":165,"linktype":166},{"text":781,"type":69}," gives no set duration, but it suggests 'building in a small overlap between start and finish times on consecutive shifts'. Treat the 15 to 30 minute range as a recommendation. With ",{"text":783,"type":69,"marks":784},"care home rota software",[785],{"type":162,"attrs":786},{"href":787,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/industry/healthcare",{"text":789,"type":69},", you can save shift times with the overlap built in, so it's there every week.",{"type":63,"attrs":791,"content":793},{"id":792,"level":192},"is-handover-time-paid",[794],{"text":795,"type":69},"Is handover time paid?",{"type":71,"content":797},[798,800,806],{"text":799,"type":69},"If you ask staff to arrive early for handover, that time likely counts as working time. ",{"text":801,"type":69,"marks":802},"GOV.UK minimum wage guidance",[803],{"type":162,"attrs":804},{"href":805,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.gov.uk/guidance/calculating-the-minimum-wage/working-hours-for-which-the-minimum-wage-must-be-paid",{"text":807,"type":69}," gives the example of a worker asked to 'come in 30 minutes early each day to prepare for the shift ahead'. It says this counts as working time. The guidance doesn't name handover, but a required handover looks very similar.",{"type":71,"content":809},[810],{"text":811,"type":69},"Unpaid overlap adds up: 15 minutes over five shifts is 75 minutes a week. Check your contracts and pay practices with your human resources (HR) team or a legal adviser, as this article isn't legal advice.",{"type":71,"content":813},[814,820],{"text":815,"type":69,"marks":816},"Deputy Time and Attendance",[817],{"type":162,"attrs":818},{"href":819,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/features/time-and-attendance",{"text":821,"type":69}," records when staff clock in and out. You can compare the overlap on the rota with the time actually worked before you approve timesheets.",{"type":71,"content":823},[824],{"text":825,"type":69,"marks":826},"Deputy is designed to support compliance workflows but does not provide legal advice or guarantee compliance. Customers remain responsible for configuring the platform appropriately and complying with applicable laws and regulations.",[827],{"type":828},"italic",{"type":63,"attrs":830,"content":832},{"id":831,"level":192},"staffing-and-skill-mix-on-nights",[833],{"text":834,"type":69},"Staffing and skill mix on nights",{"type":71,"content":836},[837,839,845],{"text":838,"type":69},"Every night needs at least one senior who can take handover at 8 p.m. and give it at 8 a.m. If the rota leaves a night with only junior or agency staff, nobody owns the handover. Skill mix is a big part of ",{"text":840,"type":69,"marks":841},"CQC staffing requirements in care homes",[842],{"type":162,"attrs":843},{"href":844,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/blog/how-to-meet-cqc-staffing-requirements-in-care-homes",{"text":846,"type":69},", so plan it shift by shift.",{"type":71,"content":848},[849],{"text":850,"type":69},"Now picture 6 p.m. Your night senior calls in sick, and you need cover who can run the night and the morning handover.",{"type":80,"content":852},[853,863,873,891],{"type":83,"content":854},[855],{"type":71,"content":856},[857,861],{"text":858,"type":69,"marks":859},"Name a back-up senior:",[860],{"type":78},{"text":862,"type":69}," Agree in advance who can step up when a senior calls in sick",{"type":83,"content":864},[865],{"type":71,"content":866},[867,871],{"text":868,"type":69,"marks":869},"Offer the shift to qualified staff first:",[870],{"type":78},{"text":872,"type":69}," Contact staff with the right skills before you call an agency",{"type":83,"content":874},[875],{"type":71,"content":876},[877,881,883,889],{"text":878,"type":69,"marks":879},"Keep swaps under approval:",[880],{"type":78},{"text":882,"type":69}," Use ",{"text":884,"type":69,"marks":885},"shift swapping with approval",[886],{"type":162,"attrs":887},{"href":888,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/features/shift-swapping",{"text":890,"type":69}," so nobody swaps onto a night without a rest check",{"type":83,"content":892},[893],{"type":71,"content":894},[895,899,901,907],{"text":896,"type":69,"marks":897},"Write down the rules:",[898],{"type":78},{"text":900,"type":69}," An ",{"text":902,"type":69,"marks":903},"effective shift swap policy",[904],{"type":162,"attrs":905},{"href":906,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/blog/develop-an-effective-shift-swap-policy",{"text":908,"type":69}," sets out who can swap and how much rest they need",{"type":71,"content":910},[911,913,919],{"text":912,"type":69},"In ",{"text":914,"type":69,"marks":915},"Deputy Rota software",[916],{"type":162,"attrs":917},{"href":918,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/features/scheduling-software",{"text":920,"type":69},", you can offer the open night shift to staff with the right training. It can also surface potential rest-period issues for manager review before you publish the change.",{"type":63,"attrs":922,"content":924},{"id":923,"level":149},"make-sure-the-message-landed",[925],{"text":926,"type":69},"Make sure the message landed",{"type":71,"content":928},[929,931,937],{"text":930,"type":69},"Saying it once at 7:50 a.m. isn't the same as everyone knowing it. Late starters, agency carers, and staff back from leave all miss the face-to-face handover. ",{"text":932,"type":69,"marks":933},"HSE shift handover guidance",[934],{"type":162,"attrs":935},{"href":936,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.hse.gov.uk/humanfactors/topics/shift-handover.htm",{"text":938,"type":69}," says handover should be 'done using both verbal and written communication'.",{"type":71,"content":940},[941,943,949],{"text":942,"type":69},"Pair every verbal handover with a written note, and ask the people who missed it to confirm they've read it. With ",{"text":944,"type":69,"marks":945},"team messaging with read receipts",[946],{"type":162,"attrs":947},{"href":948,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/features/communication",{"text":950,"type":69},", you can send the update and see who's confirmed it.",{"type":952,"attrs":953},"image",{"alt":954,"src":955,"title":14},"Two care staff discussing resident updates during a shift handover","//a.storyblok.com/f/64010/0x0/dfdb43ffea/uybabwaqnig.jpg",{"type":71},{"type":71,"content":958},[959,965],{"text":960,"type":69,"marks":961},"Ascot Residential Homes",[962],{"type":162,"attrs":963},{"href":964,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/customers/ascot-residential-homes",{"text":966,"type":69},", which CQC has rated Outstanding, asks staff to confirm they've read important messages, such as infection control updates. The group also uses Deputy as a record of staffing levels and of clear communication with staff.",{"type":71,"content":968},[969,971,977],{"text":970,"type":69},"Staff see those messages on the ",{"text":972,"type":69,"marks":973},"Deputy App",[974],{"type":162,"attrs":975},{"href":976,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/mobile",{"text":978,"type":69},", alongside their shifts. A bank carer can read the room 12 update before they walk through the door.",{"type":63,"attrs":980,"content":982},{"id":981,"level":149},"a-night-shift-handover-checklist",[983],{"text":984,"type":69},"A night shift handover checklist",{"type":71,"content":986},[987,989,995],{"text":988,"type":69},"Print this and keep it next to your handover sheet. For wider team updates, try the ",{"text":990,"type":69,"marks":991},"workforce communication 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handover",{"type":381,"attrs":1231,"content":1232},{"colspan":65,"rowspan":65,"colwidth":46},[1233],{"type":71,"content":1234},[1235],{"text":1044,"type":69},{"type":351,"content":1237},[1238,1244,1251],{"type":381,"attrs":1239,"content":1240},{"colspan":65,"rowspan":65,"colwidth":46},[1241],{"type":71,"content":1242},[1243],{"text":1201,"type":69},{"type":381,"attrs":1245,"content":1246},{"colspan":65,"rowspan":65,"colwidth":46},[1247],{"type":71,"content":1248},[1249],{"text":1250,"type":69},"You check read confirmations by 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Handover on the rota is a paid overlap, a senior on every shift, and a way to check the message reached everyone. You own the night shift handover in your care home, and the rota gives it time to happen.",{"type":71,"content":1289},[1290],{"text":1291,"type":69},"Three things to change this week:",{"type":1293,"content":1294},"ordered_list",[1295,1305,1315],{"type":83,"content":1296},[1297],{"type":71,"content":1298},[1299,1303],{"text":1300,"type":69,"marks":1301},"Add the overlap:",[1302],{"type":78},{"text":1304,"type":69}," Move shift times so nights and days overlap by 15 to 30 paid minutes.",{"type":83,"content":1306},[1307],{"type":71,"content":1308},[1309,1313],{"text":1310,"type":69,"marks":1311},"Move note-writing to 5 a.m.:",[1312],{"type":78},{"text":1314,"type":69}," Ask your night seniors to draft handover notes before the 7 a.m. slump.",{"type":83,"content":1316},[1317],{"type":71,"content":1318},[1319,1323],{"text":1320,"type":69,"marks":1321},"Ask for read confirmations:",[1322],{"type":78},{"text":1324,"type":69}," Send the written handover to anyone who missed it and check who's confirmed.",{"type":71,"content":1326},[1327,1329,1335],{"text":1328,"type":69},"If your rota still lives on a spreadsheet, see how Deputy can help you plan overlaps, cover gaps, and confirm messages. ",{"text":1330,"type":69,"marks":1331},"Try Deputy for free",[1332],{"type":162,"attrs":1333},{"href":1334,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.deputy.com/gb/free-trial",{"text":996,"type":69},{"type":63,"attrs":1337,"content":1340},{"id":1338,"level":1339},"faq",4,[1341],{"text":1342,"type":69},"FAQ",{"type":71,"content":1344},[1345],{"text":1346,"type":69,"marks":1347},"How long should a care home handover take?",[1348],{"type":78},{"type":71,"content":1350},[1351],{"text":1352,"type":69},"Plan for a 15 to 30 minute overlap, with more time on busy nights. There's no set duration in HSE guidance, so treat this as a recommendation.",{"type":71,"content":1354},[1355],{"text":1356,"type":69,"marks":1357},"Should you discuss residents in the corridor or the office?",[1358],{"type":78},{"type":71,"content":1360},[1361],{"text":1362,"type":69},"Use the office or another private space where residents, visitors, and other staff can't overhear. Handover covers personal and health details, so give it the same privacy as care records. If you start in a corridor, keep it to tasks.",{"type":71,"content":1364},[1365],{"text":1366,"type":69,"marks":1367},"What if the night senior calls in sick?",[1368],{"type":78},{"type":71,"content":1370},[1371],{"text":1372,"type":69},"Call your named back-up senior first, then offer the shift to other qualified staff before you call an agency. If no senior is free, ask your on-call manager to take the 8 p.m. handover. Note who took handover so the morning team knows who to ask.",{"type":71,"content":1374},[1375],{"text":1376,"type":69,"marks":1377},"Can you do a handover by text only?",[1378],{"type":78},{"type":71,"content":1380},[1381,1383,1389],{"text":1382,"type":69},"It's best not to rely on text alone. HSE's shift handover guidance says handover should ideally be face-to-face and two-way, using both verbal and written communication. ",{"text":1384,"type":69,"marks":1385},"HSE human factors guidance",[1386],{"type":162,"attrs":1387},{"href":1388,"uuid":46,"anchor":46,"target":165,"linktype":166},"https://www.hse.gov.uk/humanfactors/assets/docs/common3.pdf",{"text":1390,"type":69}," also advises: 'Allow sufficient time for communication, particularly at shift handover'. Use messages as the written half, and in Deputy you can ask staff to confirm they've read them.","blog-post","2026-11-02 00:00",{"_uid":1394,"title":31,"imgSrc":14,"plugin":32,"imageAlt":1395,"minWidth":1396,"imageName":1397,"imageS3Key":1398,"description":37,"mobileWidth":1399,"desktopWidth":1399,"assetSelector":14,"imagePublicUrl":1400,"imageOriginalUrl":1401,"sourceImageWidth":1396,"sourceImageHeight":1402},"7f4f06c3-934f-4b0d-b53e-2f465293eef7","Care home carer supporting an elderly resident using a wheelchair during a 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